Frequently Asked Questions

Check the most frequently asked questions here, if you still need help please email us at info@deluxegamesroom.co.uk

Placing An Order

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

  1. Our emails might be going to your junk or spam folder
  2. There might have been a misspelling when you entered your email address during checkout
  3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to support@deluxegamesroom.co.uk

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible.

We require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

deluxegamesroom.co.uk strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

Deliveries

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

No sorry, currently we only deliver within the United Kingdom.

Cry Wolf

Delivery time
The estimated delivery time is 4-6 weeks. This could be sooner depending on what area the installation team are working in, as we group deliveries by area.

Once your Pool Table is ready we will contact you to arrange a delivery date.

Installation
Our expert delivery team of two will professionally install your Pool Table in the place of your choice.

Stairs
To ensure a smooth delivery process, please indicate if there are any stairs at your location when you check out.

Base size for delivery
6ft: 189cm x 121cm x 30cm
7ft: 213cm x 121cm x 30cm

Tight spaces
For tight staircases or room openings, a flat pack may be the only option for installation. If so, Please select this at checkout.